CODE OF VALUES

WE BELIEVE IN:

  • Superior service to our customers, our community, and to each other as members of the DreamMaker team.
  • Success is the result of clear, cooperative, positive thinking.
  • That loyalty adds meaning to our lives.
  • Management should seek out and recognize what people are doing right and treat every associate with respect.
  • Challenges should be used as learning experiences.
  • In the untapped potential of every human being. Every person we help achieve their potential fulfills our mission.
  • We must re-earn our positions every day in every way.

WE LIVE OUR CODE OF VALUES BY:

RESPECT

  • Treating others as we would like to be treated.
  • Listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.
  • Responding in a timely fashion.
  • Speaking calmly and respectfully, without profanity or sarcasm.
  • Acknowledging everyone as right from their own perspective.

INTEGRITY

  • Making only agreements we are willing, able, and intend to keep.
  • Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
  • Looking to the system for correction and proposing all possible solutions if something is not working.
  • Operating in a responsible manner “above the line.”
  • Communicating honestly and with purpose.
  • Asking clarifying questions if we disagree or do not understand.
  • Never saying anything about anyone that we would not say to him or her.

CUSTOMER FOCUS

  • Continuously striving to maximize internal and external customer loyalty.
  • Making our best effort to understand and appreciate the customer’s needs in every situation.

HAVING FUN IN THE PROCESS!