CODE OF VALUES

We believe in:

Superior service to our customers, our community, and to each other as members of the DreamMaker team.
Success is the result of clear, cooperative, positive thinking.
That loyalty adds meaning to our lives.
Management should seek out and recognize what people are doing right and treat every associate with respect.
Challenges should be used as learning experiences.
In the untapped potential of every human being. Every person we help achieve their potential fulfills our mission.
We must re-earn our positions every day in every way.

Treating others as we would like to be treated.
Listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.
Responding in a timely fashion.
Speak calmly and respectfully, without profanity or sarcasm.
Acknowledging everyone as right from their own perspective.

Making only agreements we are willing, able, and intend to keep.
Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
Looking to the system for correction and proposing all possible solutions if something is not working.
Operating in a responsible manner "above the line".
Communicating honestly and with purpose.
Asking clarifying questions if we disagree or do not understand.
Never say anything about anyone that we would not say to him or her.

Continuously striving to maximize internal and external customer loyalty.
Making our best effort to understand and appreciate the customer's needs in every situation.